Return Policy

Thank you for choosing Pristine's! We strive to provide high-quality botanical supplements to enhance your well-being. Our return policy is designed to ensure your satisfaction with every purchase. Please take a moment to review the following guidelines for returns.

  • Shipping and Handling costs will be deducted from refund
  • We do not supply return labels
  • Cost of shipping and handling vary from order. 
  • Please include order number as well as a reason for the return inside package when sending the products.

Return To: 10781 Forbes Ave. Garden Grove, CA 92843

Please include your order number as well as a small note to why the package is being returned. Once received a refund minus the shipping cost will be given.

Express Shipments

Express shipping will be calculated at cost. We offer expedited 1-2 Day Express shipping within USA. Please checkout to select appropriate express shipping method to see actual cost.


All international orders will be shipped via USPS, FedEx or UPS at cost. Please checkout to see actual cost. If you are having any difficulty with placing an international order, submit an email request to: or call by phone: (855) 787-2367

International customers must pay all customs and duties with the receiving country. Pristine's will not be responsible for customs and duty fees. Any returns due to customs and duties will be refunded purchase price less shipping and handling costs. If you have any questions or concerns please email or call 855-787-2367.

Delivery Time 

Delivery time generally takes 2-4 business days. Delivery time does not include the time it takes to process your order. All orders are processed and shipped within 48 hours of receipt.

Tracking Orders

We will send you a shipment notification via email the day your package ships. Email shipment notification is available for both USPS and FedEx orders. The notification will provide you with a tracking number as well as an estimated delivery date. Your tracking number will always be posted in your online account in the event you do not receive the email sent by USPS or FedEx. Simply login to your account and look at your order history to see the tracking number for your order.

PO Boxes and APO/FPO Shipping

We happily ship to PO boxes, as well as APO/FPO addresses via USPS Priority Mail service. The transit time for priority mail is generally three business days. Keep in mind that your order will take 48 hours to process before we ship.

Thank you again for choosing Pristine's for your well-being journey!